Privacy Policy

Privacy Policy for The Wild Sister
Last Updated: 20th April 2025
At The Wild Sister (referred to as we), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way.
1. Information We Collect.
We may collect the following types of personal information:
* Contact Information: Your name, address, email address, phone number.
* Health and Wellness Information: Details about your health history, current conditions, lifestyle, treatments received, and progress notes, which you provide during consultations and therapy sessions. This is considered sensitive personal data.
* Payment Information: If you make payments for our services, we may collect your billing address and payment details (though we typically use secure third-party payment processors and do not directly store your full credit card information).
* Website Usage Data: If you visit our website, we may collect information about your browsing activity, such as your IP address, browser type, operating system, pages visited, and the dates and times of your visits. We may use cookies and similar tracking technologies for this purpose (see our Cookie Policy below, if applicable).
* Communication Data: Records of our correspondence, including emails, messages, and notes from phone calls.
* Other Information: Any other information you voluntarily provide to us.
2. How We Collect Your Information.
We collect your personal information in the following ways:
* Directly from You: When you book an appointment, attend a consultation, complete intake forms, communicate with us, subscribe to our newsletter, or create an account on our website (if applicable).
* Automatically: When you visit our website, certain information may be collected automatically through cookies and similar technologies.
* From Third Parties: In limited circumstances, we may receive information about you from third parties, such as referrals from other healthcare professionals, but only with your consent or where legally permitted.
3. How We Use Your Information.
We use your personal information for the following purposes:
* Providing and Managing Our Services: To schedule and manage appointments, provide holistic therapy services, maintain client records, and track your progress.
* Communication: To communicate with you about appointments, treatment plans, updates, and respond to your enquiry.
* Payment Processing: To process payments for our services.
* Improving Our Services: To analyse how our services are used and to improve their quality and effectiveness.
* Marketing and Promotions (with your consent): To send you newsletters, promotional materials, and information about our services or events that may be of interest to you. You have the right to opt-out of these communications at any time.
* Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.
* Protecting Our Rights and Safety: To protect our rights, property, and safety, and the safety of our clients and others.
4. How We Share Your Information.
We may share your personal information with the following categories of recipients:
* Service Providers: We may engage third-party service providers who assist us in operating our business, such as website hosting providers, payment processors, email marketing services, and IT support. These providers are contractually obligated to protect your information.
* Healthcare Professionals (with your consent): We may share relevant health information with other healthcare professionals involved in your care, but only with your explicit consent.
* Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request, such as a court order.
* Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your information becomes subject to a different privacy policy.
We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
5. Data Security.
We take reasonable measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:
* Secure storage of physical and electronic records.
* Encryption of sensitive data where appropriate.
* Restricting access to personal information to authorised personnel only.
* Implementing security protocols and regularly reviewing our security practices.
However, please remember that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee it's absolute security.
6. Data Retention.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Health and wellness information will be retained in accordance with applicable legal and professional guidelines.
7. Your Rights.
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
* Access: You have the right to request access to the personal information we hold about you.
* Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
* Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
* Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
* Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
* Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
* Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
* Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable data protection laws.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.
8. Children's Privacy.
Our services are not intended for children under the age of [Specify Age, e.g., 18]. We do not knowingly collect personal information from children without parental consent. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.
9. Links to Other Websites.
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
10. Changes to This Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.
11. Cookie Policy (If Applicable).
[If you use cookies on your website, include a separate Cookie Policy here explaining what cookies are, how you use them, the types of cookies, and how users can manage their cookie preferences.]
12. Contact Us.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
The Wild Sister
thewildsisteruk@gmail.com
07359 901837
By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Policy.